Storage Somers Town Terms and Conditions of Service

These Terms and Conditions govern the provision of storage and related removal services by Storage Somers Town to you, the customer. By making a booking, using our facilities, arranging a removal service through us, or placing goods into our care, you agree to be bound by these Terms and Conditions. You should read this document carefully before proceeding with any booking or service.

Definitions

In these Terms and Conditions, the following expressions have the meanings set out below.

Customer, you and your mean the person, firm or company requesting storage or removal services from Storage Somers Town.

We, us and our mean Storage Somers Town, the provider of storage space and associated removal and handling services.

Services mean any storage, removal, packing, handling, loading, unloading, collection, delivery, or any other services provided by us.

Goods mean the items, belongings, furniture, personal effects, equipment or any other property that you place into storage with us or which we handle, transport or otherwise deal with as part of the services.

Contract means the agreement between you and us for the provision of services, as set out in these Terms and Conditions and any written confirmation or schedule provided by us.

Scope of Services

Storage Somers Town provides storage units and related removal services, including collection, transportation and delivery of goods to and from our storage facilities, subject to availability and these Terms and Conditions.

The storage and removal services are offered for personal and business customers, including households and organisations requiring temporary or longer-term storage and transport of goods. We reserve the right, at our absolute discretion, to refuse to accept any goods or any order for services without giving a reason.

Booking Process

All bookings for storage and removal services must be made with us in advance. You may request a quote for storage, removal or combined services, and we will provide an estimate based on the information you supply.

A booking will only be treated as confirmed when we have issued written confirmation of your reservation, allocated a storage unit or removal slot, and, where applicable, received any required deposit or advance payment. Verbal estimates or informal discussions do not create a binding contract.

You are responsible for ensuring that all details you provide to us in relation to your booking are complete and accurate, including addresses, access requirements, dates, times, inventory information and any special handling needs. If the information you provide is incomplete or inaccurate, we may amend our charges, refuse to proceed with the services, or delay performance. We will not be liable for any loss arising from incorrect or incomplete information provided by you.

Where we are engaged to provide removal or transport services, you must ensure that adequate access and parking are available at both collection and delivery locations. If appropriate parking permissions or permits are required, you are responsible for arranging these unless expressly agreed otherwise in writing.

Payments and Charges

Charges for storage and removal services will be set out in our quotation or confirmation. Unless stated otherwise, all charges are exclusive of any applicable taxes or government levies, which will be added at the prevailing rate where applicable.

Payment terms will be specified at the time of booking. We may require a deposit or full prepayment before we commence the services or release goods from storage. Ongoing storage charges are typically payable in advance for each storage period. If you continue to use the storage facility beyond the initial period, you agree that the applicable storage charges will continue to accrue and become payable in accordance with our standard billing cycles.

You must pay all sums due to us in cleared funds by the due date. If payment is not received on time, we may, at our discretion, suspend services, deny access to your storage unit, withhold delivery of goods, and charge interest on overdue amounts at a reasonable commercial rate from the due date until payment is received in full.

Where our removal teams perform additional work not originally quoted, such as extra packing, waiting time caused by delays outside our control, or additional handling due to limited access, we reserve the right to charge reasonable additional fees based on our current rates.

Customer Responsibilities

You are responsible for ensuring that your goods are properly packed, protected and suitable for storage and transportation. Fragile and delicate items should be adequately wrapped and cushioned. We will not be liable for damage resulting from poor packing by you or a third party acting on your behalf.

You must not store or request us to transport any goods that are prohibited under these Terms and Conditions, including hazardous, illegal or unsafe items. You must also comply with all relevant laws and regulations relating to the goods you store or transport through us.

You are responsible for maintaining up-to-date contact details with us at all times, including your current address and telephone contact information. If we are unable to contact you using the details provided, this may affect our ability to provide services, administer your account or notify you of any issues relating to your goods.

Cancellations and Amendments

You may request to cancel or amend your booking by notifying us as early as possible. Any cancellation or amendment will only take effect when we confirm that it has been processed.

Where you cancel a removal or transport service more than a reasonable notice period before the scheduled date, we may refund any prepayments less any non-recoverable costs incurred by us. If you cancel within a shorter period before the scheduled date, a cancellation charge may be applied. The applicable notice periods and charges will be set out in our quotation or booking confirmation.

Where storage services are provided on an ongoing basis, you may usually terminate your storage agreement by giving us written notice in accordance with the minimum notice period for your storage plan. Storage charges will continue to apply until the end of the notice period and removal of all goods from the unit.

If you wish to change the date, time or scope of removal services, we will try to accommodate your request but cannot guarantee availability. Changes may result in adjusted charges. If we cannot accommodate your requested changes and you decide to cancel, the cancellation will be treated in accordance with our normal cancellation terms.

We may cancel or suspend services at any time if you breach these Terms and Conditions, fail to make a required payment, provide misleading information, or if we reasonably consider that continuing the services may pose a risk to safety, property or compliance with law. Where we cancel for such reasons, you may be liable for any costs or losses we incur.

Access to Storage Units

Access to storage units is subject to our operating hours and security procedures. You must follow all site rules and instructions given by our staff. We may request identification before granting access to a storage unit.

We reserve the right to restrict or suspend access to storage units for maintenance, security or operational reasons, or if you are in arrears with payments. Where reasonably possible, we will give you notice of any planned restrictions. In the case of an emergency or urgent security issue, we may restrict access without prior notice.

You must keep any keys, access cards or codes secure and not permit unauthorised persons to access your unit. You are responsible for all persons you allow to access your goods and for any damage they may cause.

Prohibited and Restricted Goods

You must not store or ask us to transport any of the following items.

Explosives, flammable gases or liquids, fireworks, firearms, weapons, ammunition, or any item classified as hazardous or dangerous under applicable regulations.

Chemicals, toxic substances, radioactive materials, asbestos or any materials containing asbestos, or any substance that may pose a risk to health, safety, property or the environment.

Perishable goods, food, live plants, animals or other living organisms.

Illegal goods, stolen items, counterfeit products, or any items whose storage or transportation would breach applicable law.

Waste, rubbish, or items intended for disposal rather than storage.

If any such items are found in your storage unit or amongst goods provided for removal or transport, we may remove, dispose of or otherwise deal with them at your cost, and we may notify the relevant authorities where appropriate. We will not be liable for any loss, damage or costs you may incur as a result.

Waste Regulations and Disposal

Storage Somers Town is not a waste disposal facility. You must not deposit domestic refuse, construction waste or commercial waste in our storage units, common areas, vehicles or on surrounding property.

Where, as part of a removal service, you ask us to remove unwanted items, any agreement to dispose of such items will be subject to compliance with waste regulations and to our separate charges for disposal. We reserve the right to refuse to remove or dispose of any item that we consider unsuitable, hazardous or not compliant with applicable waste rules.

If you leave goods behind in a storage unit after your contract ends, or abandon goods during a removal service, we may treat such items as waste and arrange removal or disposal at your cost. We may deduct any such costs from deposits or payments held or may invoice you for them.

Liability and Risk

All goods are stored, transported and handled at your own risk, subject to the limitations set out in this section. You are responsible for ensuring that you have adequate insurance cover for your goods while they are in storage, in transit, or otherwise within our custody or control. We strongly recommend that you arrange appropriate insurance through your own insurer or, where offered, through an insurance option we may make available.

We will exercise reasonable care and skill in providing the services, but we do not accept liability for loss or damage to goods unless caused by our proven negligence or breach of contract. In any event, our liability for loss or damage to goods shall be limited to a reasonable amount, taking into account the value of the goods and the charges paid for the services. We are not liable for any loss that is not reasonably foreseeable as a result of our breach.

We will not be liable for any of the following loss or damage, howsoever caused. Loss of profit, loss of business, loss of use, loss of data, loss of opportunity or any other indirect or consequential loss. Loss or damage arising from inherent defects, natural deterioration or characteristics of the goods, including rust, mould, decay, vermin, pests or atmospheric conditions. Loss or damage arising from your failure to properly pack, protect or prepare the goods, or from overloading boxes or containers. Loss or damage arising from an event outside our reasonable control, including but not limited to acts of war, terrorism, civil disturbance, natural disasters, severe weather, strikes, lockouts, power failures or equipment breakdown where we have taken reasonable precautions.

We will not be liable for any loss or damage to prohibited goods or to other goods caused by the presence of prohibited goods, whether or not we were aware of them.

Nothing in these Terms and Conditions limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or any liability which cannot legally be excluded or limited.

Indemnity

You agree to indemnify us and keep us indemnified against all claims, demands, losses, damages, costs and expenses arising from your breach of these Terms and Conditions, your failure to comply with applicable laws or regulations, or your storage or transport of prohibited or unsafe goods.

Insurance

Unless expressly agreed in writing, our charges do not include insurance for your goods. It is your responsibility to obtain adequate insurance cover for all goods placed into storage or entrusted to us for removal services. Any insurance you arrange should cover the full replacement value of the goods and should remain in effect for the entire period during which the goods are in our custody or control.

Termination

Either party may terminate the storage agreement or any ongoing services by giving the notice required under the applicable plan or, if none is specified, by giving reasonable written notice. On termination, you must remove all goods from the storage unit, settle all outstanding charges, and return any keys or access devices provided.

If you fail to remove your goods following termination or expiry of your contract, we may exercise a lien over the goods and ultimately sell, dispose of or otherwise deal with them in accordance with applicable law in order to recover sums owed to us. We will use reasonable efforts to contact you before taking such steps.

Data Protection and Privacy

We will process personal data relating to you in order to manage your account, provide services, handle payments, maintain security and comply with legal obligations. We will handle such data in accordance with applicable data protection laws. By using our services, you consent to the collection and use of your personal information for these purposes.

Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with them or with the services, shall be governed by and construed in accordance with the law of England and Wales.

You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.

General Provisions

If any provision of these Terms and Conditions is held to be invalid, unlawful or unenforceable by a court or competent authority, such provision shall be deemed severed and the remaining provisions shall continue in full force and effect.

No failure or delay by us in exercising any right or remedy under these Terms and Conditions shall constitute a waiver of that or any other right or remedy. Any waiver must be in writing to be effective.

You may not assign or transfer any of your rights or obligations under these Terms and Conditions without our prior written consent. We may assign or transfer our rights and obligations to another suitable provider as part of a business transfer or reorganisation, provided that this does not reduce your rights under the contract.

These Terms and Conditions, together with any written quotation or confirmation provided by us, constitute the entire agreement between you and us in relation to the services and supersede any prior discussions, correspondence or understandings.

We may update or amend these Terms and Conditions from time to time. The version in force at the time you make a booking or renew a storage period will apply to that booking or period. You are advised to review the Terms and Conditions periodically for any changes.